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Job description

Reporting to the BHT Coordinator, BHT is the staff member on duty assisting clients with housing and various other needs. It is the BHT’s responsibility to oversee the resident wings and all people on the campus, including residents, volunteers, and visitors. If an incident occurs anywhere on the campus, the “go-to” person is the BHT, who is then responsible for handling the situation. This may include notifying outside agencies or other staff members or may include dealing with the situations him/herself. The BHT has significant supervisory and crisis management responsibilities and must maintain good work integrity, effective communication, and other areas as described below.

Tasks and Responsibilities

  • Supervises residents in the Housing Programs and all areas of the campus during shift.

  • Handling and serving residents in a manner conducive to their safety, security, and comfort.

  • Notifies the direct supervisor of any emergencies or conflicts that involve outside agencies.

  • Ensures that residents participate in mandatory programs.

  • Ensures that meals are prepared and served.

  • Enforces all written housing rules and additional housing policies and procedures documenting any violations (through the “write-up” process).

  • In the event of a resident receiving a third write-up, BHT who witnessed the incident must monitor and enforce the discharge after contacting their direct supervisor.

  • Assign chores after each meal.

  • Monitors residents’ sobriety and reports and documents drug or alcohol-related incidents with the write-up system.

  • Ensures that all areas in and around the center are clean, organized, and safe.

  • Process work orders when there is a maintenance issue.

  • Assist residents with problem-solving skills

  • Processes new intakes and exits of residents, including filling out all required paperwork.

  • Greets and orient volunteers (including meal serving groups) to the facilities and to the needs that they are there to meet.

  • Documents donations and volunteers using a data collection system (contact info, what was given/volunteer project, date, value).

  • Reports emergency situations immediately to direct supervisor and documents any incidents, emergencies, and concerns from residents, donors, or volunteers (examples of incidents include any time outside agencies—police, DHS—are involved in occurrences at the center or physical violence or threats are made).

  • De-escalates conflict situations

  • To ensure safety, intervention when dealing with crisis situations or emergencies.

  • Attends all mandatory bi-weekly staff meetings prepared and on time.

  • Must follow all policies and procedures concerning residents, staff and volunteers, and donors.

  • Must always dress and act professionally.


Job Requirements

  • CPR/ First Aid Certification.

  • Course work in drug and alcohol /mental health – Associate Degree preferred.

  • Fulfill documentation requirements of the position accurately and in a timely manner.

  • Use inclusive, culturally appropriate language and attitudes with all residents and staff

  • Continue to develop professional skills by maintaining certification through required coursework.

  • Maintain confidentiality of resident information.

  • Maintain appropriate professional boundaries with residents and avoid dual relationships within the community.

  • Understand and adhere to the BHT General Shift Responsibilities.


Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform that essential function of this job. Reasonable accommodations may be made if requested and medically supported, to enable individuals with disabilities to perform the essential functions.

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